Returns & Refunds Policy

1. Personalised & Custom Engraved Products

Because custom-engraved items (such as pencils stamped with a specific child's name, school details, or tailored gift tags) are custom manufactured specifically for you, they cannot be returned or resold once produced, unless one of the following criteria applies:

• The item arrived physically damaged or broken in transit.
• There is a manufacturing defect or misprint where the engraved text differs from what was provided in your order.
• An incorrect item was delivered.

2. Non-Personalised Standard Stationery

Standard, non-customized stationery items (such as sealed notebooks, unengraved art supplies, and desk accessories) may be returned within 7 days of delivery, provided:

• The product remains unused, unwashed, and in its original manufacturer packaging with tags intact.
• Proof of purchase (Order Number) is provided.

3. Damaged or Defective Items (Transit Guarantee)

We inspect every custom pencil set and package before it leaves our Ghaziabad hub. In the rare event that your package is damaged during courier transit:

1. Take a clear photo or short video showing the damaged items and the shipping label within 48 hours of delivery.
2. Send the photos to our WhatsApp team at +91 88266 30699 or email info@vamikastationers.com with your Order Number.
3. Upon verification, we will immediately produce and dispatch a free replacement or issue a refund as preferred.

4. Refund Processing & Timelines

Once an eligible refund is approved:

• Online Payments (UPI / Cards / Net Banking): The refund will be credited back to your original payment method within 5 to 7 business days as per banking settlement cycles.
• Cash on Delivery (COD): Refunds for COD orders are issued via UPI transfer or bank account NEFT after receiving your verified account details.

5. Order Cancellations

Standard orders may be cancelled at any time before dispatch. For custom personalized orders, cancellations are accepted only before engraving production has started (typically within 2 hours of order placement).

6. Contact Customer Support

To initiate a return inquiry or report transit damage, contact our Delhi-NCR support team:
WhatsApp: +91 88266 30699
Email: info@vamikastationers.com